Below you can learn about our shipping rates, processing times, and delivery option. Need to return an item? Read our clear guidelines on return timeframes, eligible products, shipping fees, and how to easily process your refund.
Return policy
At YHOOA – Your Home of Oversized Apparel, we want every customer to feel supported, valued, and at home with us. If something isn’t quite right, we’re here to help.
We gladly accept returns for store credit within 14 days of delivery, provided the item is:
- Unused and unworn
- In its original condition
- Returned with all labels and original packaging
Because we are a small, growing brand, customers are kindly responsible for any return shipping costs.
To arrange a return, please email us at createdbymaxx@gmail.com and we’ll guide you with warmth and care — the same way we create our pieces.
CREATED BY MAXX • Company Number: 0732090240
Company Address: 164 Hamilton Street, Arcadia, Pretoria, 0083
Shipping Information
At YHOOA – Your Home of Oversized Apparel, we take care in preparing each order with the same intention and attention we put into our designs. Here’s everything you need to know about how your pieces travel home to you.
Processing Time
All orders are processed within 1–2 working days.
During high-volume periods, processing may take slightly longer, but we’ll always keep you updated.
Delivery Time
Once processed, delivery typically takes:
• 1–2 working days for major cities
• 3-4 working days for outlying areas
Please note: Delivery times may vary based on courier schedules, public holidays, or unexpected delays.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location.
Free shipping promotions, when available, will be clearly communicated on our website and social platforms.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email.
We encourage you to track your parcel as it makes its way to you.
Incorrect Address or Delivery Issues
If you entered the wrong address or experience a delivery issue, please contact us as soon as possible at 0732090240. We’ll do our best to assist, though additional courier charges may apply if the parcel needs to be rerouted.
Lost or Delayed Parcels
We work closely with our couriers to ensure safe and timely deliveries.
If your parcel is delayed or appears lost, reach out to us and we’ll investigate immediately.
Terms & Conditions
By using our website or purchasing from us, you agree to the Terms & Conditions outlined below. Please read them carefully.
1. General Information
This website is operated by CREATED BY MAXX (Company No. 0732090240). Throughout the site, the terms “we”, “us”, “our” refer to YHOOA. By accessing our website, purchasing our products, or using any of our services, you agree to be bound by these Terms & Conditions.
2. Online Store Terms
You may not use our products or website for any unlawful or unauthorized purpose. We reserve the right to refuse service or cancel orders at any time for any reason, including suspected fraud or misuse. All products remain the property of YHOOA until full payment is received.
3. Product Information
We strive to display all products as accurately as possible. However, colours and textures may vary slightly depending on lighting, editing, and screen settings. All items are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
4. Pricing
Prices are shown in South African Rand (ZAR). We reserve the right to change prices at any time without prior notice. If a pricing error occurs, we may cancel the order and issue a refund.
5. Orders & Payments
By placing an order, you confirm that:
• All information provided is accurate
• You are authorised to use the payment method
• You understand the product details and policies (including Returns & Shipping)
Payments are processed securely through trusted third-party providers.
We do not store full card details.
6. Shipping
Shipping times and fees are stated in our Shipping Information page. Delivery times are estimates and may vary due to courier delays or factors beyond our control. Once a parcel has been handed over to the courier, YHOOA is not liable for delays, lost parcels, or incorrect delivery due to incorrect addresses provided by the customer. We will, however, assist wherever possible.
7. Returns & Exchanges
Our Return Policy forms part of these Terms & Conditions. Customers may return items for store credit within 14 days if all conditions are met. We do not offer cash refunds. Return shipping fees are the responsibility of the customer.
8. Store Credit
Store credit issued for returns:
• Is valid for 12 months
• Can be used on any product
• Cannot be exchanged for cash
• Must be used in one transaction if the website system requires it
9. Promotions & Discounts
Promotional offers, discount codes, and sales cannot be combined unless stated otherwise. We reserve the right to modify or cancel promotions at any time.
10. Intellectual Property
All content on this site — including logos, photos, designs, text, and graphics — is the property of YHOOA.
You may not copy, reproduce, or distribute any content without written permission.
11. Privacy
Your privacy is important to us.
Please refer to our Privacy Policy to understand how we collect, protect, and use your information.
12. Limitation of Liability
YHOOA is not responsible for any damages arising from:
• Incorrect use of products
• Courier delays or delivery issues
• Unauthorised access to your information due to third-party platforms
• Website interruptions, errors, or technical problems
To the fullest extent permitted by law, our liability is limited to the purchase price of the product(s).
13. Changes to Terms
We may update or modify these Terms & Conditions at any time. Any updates will be posted on this page, and it is your responsibility to review them periodically.
14. Contact Information
For questions or concerns regarding these Terms, please contact us at:
📧createdbymaxx@gmail.com